Formal complaint process

An individual may file a formal complaint (verbally or in writing) under this policy. The complainant may use the SBA Complaint Form that the School can provide or should provide the following information: a statement of the complaint that identifies the issue, provides pertinent facts, identifies those involved, and states what remedy is sought. If complainant does not provide a written statement, the Compliance Officer will prepare a statement for the complainant to review for accuracy after interviewing him/her.
The Compliance Officer, or his/her designee (“Investigator”) shall begin a formal investigation into a complaint within three (3) business days of receipt. Should the complaint allege another person engaged in discriminatory, harassing, or retaliatory conduct (“respondent”), the Investigator shall notify him/her that a complaint was filed, provide a statement of the nature of the allegations, and provide a copy of this policy and any other applicable school policy. The Investigator shall interview the complainant and any respondent as well as witnesses reasonably believed to have relevant information. The Investigator shall also consider relevant documents submitted by any person interviewed. The respondent may submit a written response to the complaint within seven (7) calendar days of being notified of the complaint. 
At the conclusion of the investigation, the Compliance Officer shall submit the written report of the investigator to the Head of School/President along with recommendations as to whether and how this policy was violated and a proposed remedy for the situation.  
The Head of School or his designee shall review the Compliance Officer’s report and issue a final decision, or, remand the matter back to the Investigator for further investigation. If remanded, the specific areas or issues to be investigated further shall be identified. Once the investigation is complete to the satisfaction of the Head of School, he shall issue a final written decision as to whether and how this policy was violated as well as any remedial corrective action that will be taken to redress the matter and prevent further violations. Any corrective action must be age-appropriate and timely. The decision of the Head of School shall be final and shall be communicated to the complainant and respondent separately and simultaneously as directed by the Head of School. 
 
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Springs Campus

18 months to Pre-K
6305 Menchaca Rd.
Austin, TX 78745
Phone: 512-443-8843

Creek Campus

Elementary School
9607 Brodie Ln.
Austin, TX 78748
Phone: 512-804-2708
Fax: 512-628-4810

River Campus

Middle & High School
807 Rio Grande St.
Austin, TX 78701
Phone: 512-480-8142
Fax: 512-480-0278